It's Customer Service That Sets MCI Apart

MCI's highest priorities are QUALITY and CUSTOMER SERVICE. Your SATISFACTION is at the top of our list!

From the time MCI receives your order, it goes through several checks before reaching our fulfillment departments. Once the appropriate department receives the order, additional protocols are followed and the production process begins. Another set of checks are completed before your customers’ product leaves our facility. Our department managers and customer service professionals work together to make certain your

customer receives their order correctly and in a timely and cost effective manner.

Our equipment is maintained and regularly calibrated to the manufacturer’s specifications to ensure that the products that leave our facility are accurate and of the highest quality.  MCI’s specialty products follow a strict protocol before the order is fulfilled.


MCI ensures you and your customers receive accurate and timely delivery. We work with several freight and delivery companies; MCI can arrange delivery with your preferred carrier or we can find the most cost-effective delivery method and company for you.

Our Quality Management System complies with ISO 9001 standards. MCI follows internationally recognized ISO standards as one of our commitments to our customers and to our own organization's longer term benefit. MCI's organizational Quality Policy is to provide products and services that exceed the requirements of our customers by the dedicated efforts of our staff and compliance with the ISO 9001 standards through a continual improvement process of our own quality assurance system.

Upon request, a Certificate of Analysis is available for most items. A Certificate of Analysis is provided free of charge and can be faxed, e-mailed or sent with any order.

MCI prides itself on technical support and being specialists in product development and problem solving applications. For technical questions on a particular product or testing procedure, please contact our technical service department for assistance.

Masters Company, Inc.

890 Lively Boulevard

Wood Dale, IL 60191

© 2019 Masters Company, Inc.

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